The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?

In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center...

Video Collaboration so real you think: Haven’t we already met?

One example of how Team Collaboration Tools keep globally dispersed teams connected...

Our COO Osman Duman just returned from Bucharest where he visited with one of our development teams. While he was there, he and the development team joined the rest of the company in our All Hands Meeting...

Eliminate Your Fear and Doubts About Remote Workers

Video Conferencing & Collaboration Technology Keeps Everybody Happy

There was a time that companies steered away from hiring remote workers, the thought was that the experience would be alienating to the worker, that  employees would be unhappy, and hence, less productive. A recent survey...

5 Reports Every Contact Center Needs

To measure KPI's and track performance

In a recent blog, Why We Love KPI's (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be...

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  • Our Mission
      eZuce is an innovative technology company that provides small and medium enterprises with visually integrated unified collaboration environment to improve their business processes. Intuitive adoption of technology by humans is in the forefront of all our developments. The eZuce user centric solution enables our enterprise partners to respond swiftly and accurately to their customers’ needs.
  • My Enterprise
      At eZuce, we are passionate about changing the way people collaborate within the enterprise. We believe that the consumerization of information technology has changed the status quo within the enterprise. Intuitive adoption of technology by individuals empowers a more productive workplace, my workplace, My Enterprise! Our goal is to leverage newly attained consumer skills into a “My Enterprise” attitude at work by enabling individuals and teams to collaborate on their terms.
  • Be there
      By emphasizing visual interaction, the human factor and user centricity, eZuce software and service solutions enable individuals and teams to collaborate on their terms, to be there for the business at the right time at the right place with the right device. Be there with your own insight!

eZuce, Inc.


300 Brickstone Square #104, Andover, MA 01810


Phone: (978) 296-1005

Email: contact@ezuce.com

Web: http://ezuce.com