5 Reports Every Contact Center Needs

To measure KPI's and track performance

In a recent blog, Why We Love KPI's (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be...

Why We Love KPI's (And You Should, Too!)

Do you have the data you need to measure success in your virtual call center?

I was once told by a contact center operations manager that “If you can't measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care...

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  • Our Mission
      eZuce is an innovative technology company that provides small and medium enterprises with visually integrated unified collaboration environment to improve their business processes. Intuitive adoption of technology by humans is in the forefront of all our developments. The eZuce user centric solution enables our enterprise partners to respond swiftly and accurately to their customers’ needs.
  • My Enterprise
      At eZuce, we are passionate about changing the way people collaborate within the enterprise. We believe that the consumerization of information technology has changed the status quo within the enterprise. Intuitive adoption of technology by individuals empowers a more productive workplace, my workplace, My Enterprise! Our goal is to leverage newly attained consumer skills into a “My Enterprise” attitude at work by enabling individuals and teams to collaborate on their terms.
  • Be there
      By emphasizing visual interaction, the human factor and user centricity, eZuce software and service solutions enable individuals and teams to collaborate on their terms, to be there for the business at the right time at the right place with the right device. Be there with your own insight!

eZuce, Inc.


300 Brickstone Square #104, Andover, MA 01810


Phone: (978) 296-1005

Email: [email protected]

Web: http://ezuce.com