eZuce provides the lion's share of development effort going into the sipXcom open source communications system. We also maintain a commercial version of this system that we call Uniteme. Our product portfolio is rounded out with Reachme, a commercial grade SIP based Contact Center solution that...
Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion.
What does the next generation contact center look like?
This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes: