Boost Your Business Process Integration with Video


business process integration indexBusiness Process Integration (BPI) connects systems and information, streamlining processes and workflows across marketing, sales, customer service, production, and supply chain management that are otherwise not integrated.

Data, information, and even knowledge are securely shared across applications in real time. BPI makes businesses smart and efficient. However, BPI can only go so far in automating your job! And, well … this may be a good thing!

Let’s take a look at this scenario: You are a hot-shot product manager. Your product is doing so well in the market place that one day you get an automated alert urging you to take corrective action, or you'll risk running out of inventory in about two months.

business process integration

Now you want to jump on a video conference with your supply chain manager. You prefer video over a phone call or even email, as you want to take this eye to eye with him. IM brings him quickly to your video room. You look into certain options, thinking out loud together. He takes you to the order management portal of the vendor from whom you need to accelerate shipment to for certain parts. You need to make a calculated decision. Options range from upping the order priority for a fee, upgrading to a model that is readily available for shipment, or changing the shipment method from sea to air. He skillfully graphs the costs versus inventory projections per each option right before your eyes by sharing his desktop. And yes, he is the only one who has authorized access to this particular vendor’s cool order management tool. Any complaints? Remain user centric to your needs and skillset. Stick to your main line of responsibility and tap into your colleagues’ expertise for the rest through video collaboration.

Crossing the recent frontier of integration with big data analytics, BPI’s role in helping businesses compete has increased by an order of magnitude. When the right heuristics are captured, big data analytics will produce timely alerts and events. And with that, stakes get higher as alerts and events often demand expert decision making and timely action.

Moreover, organizations seek not only to synchronize applications and systems internally, but also to connect with external partners, suppliers, and customer systems which are outside of their BPI domain. BPI allows for automation of business processes, integration of systems, and services. Video collaboration brings the human factor into the mix. The end result is swift and accurate response to customer needs.

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Written by Osman Duman

Osman Duman

Appointed CEO in 2017, Osman Duman leads eZuce’s long-term market strategy and day-to-day operations while guiding the company’s vision toward increasingly collaborative and insightful enterprises. After serving four years on the board of directors of eZuce, he joined the company in 2014 as COO. Previously, Osman completed a 12-year tenure as CMO of publicly listed Ulticom and Karel where he contributed to achieving their significantly higher market success. During his term Ulticom moved to the number one spot in the worldwide telecommunications signaling software market. From 1998 to 2002, Osman was an area vice president and general manager at Lucent Technologies responsible for softswitch solutions. Osman previously took on various Engineering and Marketing SVP positions at New England area software startups MassMedia Communications and NewNet where he played key roles in successful acquisitions into Lucent Technologies and ADC Telecommunications, respectively. Earlier phases of his career involved software development and management roles at Motorola Codex, GTE Communications and ITT Telecom where his journey started in Raleigh, North Carolina. He holds BSEE and MSCS degrees from M.E.T.U. in Turkey, and Executive MBA certificate from MIT Sloan School of Management in Cambridge, Massachusetts.

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  • Our Mission
      eZuce is an innovative technology company that provides small and medium enterprises with visually integrated unified collaboration environment to improve their business processes. Intuitive adoption of technology by humans is in the forefront of all our developments. The eZuce user centric solution enables our enterprise partners to respond swiftly and accurately to their customers’ needs.
  • My Enterprise
      At eZuce, we are passionate about changing the way people collaborate within the enterprise. We believe that the consumerization of information technology has changed the status quo within the enterprise. Intuitive adoption of technology by individuals empowers a more productive workplace, my workplace, My Enterprise! Our goal is to leverage newly attained consumer skills into a “My Enterprise” attitude at work by enabling individuals and teams to collaborate on their terms.
  • Be there
      By emphasizing visual interaction, the human factor and user centricity, eZuce software and service solutions enable individuals and teams to collaborate on their terms, to be there for the business at the right time at the right place with the right device. Be there with your own insight!

eZuce, Inc.

300 Brickstone Square #104, Andover, MA 01810

Phone: (978) 296-1005