Business Process Integration (BPI) connects systems and information, streamlining processes and workflows across marketing, sales, customer service, production, and supply chain management that are otherwise not integrated.
Data, information, and even knowledge are securely shared across applications in real time. BPI makes businesses smart and efficient. However, BPI can only go so far in automating your job! And, well … this may be a good thing!
Let’s take a look at this scenario: You are a hot-shot product manager. Your product is doing so well in the market place that one day you get an automated alert urging you to take corrective action, or you'll risk running out of inventory in about two months.
Now you want to jump on a video conference with your supply chain manager. You prefer video over a phone call or even email, as you want to take this eye to eye with him. IM brings him quickly to your video room. You look into certain options, thinking out loud together. He takes you to the order management portal of the vendor from whom you need to accelerate shipment to for certain parts. You need to make a calculated decision. Options range from upping the order priority for a fee, upgrading to a model that is readily available for shipment, or changing the shipment method from sea to air. He skillfully graphs the costs versus inventory projections per each option right before your eyes by sharing his desktop. And yes, he is the only one who has authorized access to this particular vendor’s cool order management tool. Any complaints? Remain user centric to your needs and skillset. Stick to your main line of responsibility and tap into your colleagues’ expertise for the rest through video collaboration.
Crossing the recent frontier of integration with big data analytics, BPI’s role in helping businesses compete has increased by an order of magnitude. When the right heuristics are captured, big data analytics will produce timely alerts and events. And with that, stakes get higher as alerts and events often demand expert decision making and timely action.
Moreover, organizations seek not only to synchronize applications and systems internally, but also to connect with external partners, suppliers, and customer systems which are outside of their BPI domain. BPI allows for automation of business processes, integration of systems, and services. Video collaboration brings the human factor into the mix. The end result is swift and accurate response to customer needs.
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