Multi-tenant Voice Solutions for the MSP space are expensive and complex systems to operate. They often go un-patched due to difficulty in scheduling upgrades with customers. Additionally it’s difficult to offer customer customizations and more often than not you’re offering just another ‘me-too’ service as most MSP’s run on Broadsoft or Cisco platforms (and now with those two becoming one... costs aren’t going to go down either).
What if there was a means to deliver a simpler solution? A solution that doesn’t require specialized hardware. A solution that scales as your business does. A solution that most other MSP’s aren’t offering.
eZuce’s Uniteme solution for Managed Service Providers provides a set of products and tools that are designed to operate in the public cloud or from your own cloud implementation. By sharing solution components that are multi-tenant by nature while allowing for isolated customer instances the MSP can deliver a reliable and customized solution for each customer.
The above diagram utilizes a shared pool of PSTN facing Session Border Controllers, a shared pool of User Agent Session Border Controllers, a shared User Portal with WebRTC phone, and shared storage for voicemail, logs and backups. Customer Instances are built, configured, modified and torn-down in the provider’s chosen cloud environment with simple Ansible scripts.
These instances can be sized based on the needs of each customer. Instances as small as 1 core with 2 GB of RAM can be utilized to service customers of up to 75 users. These small instances can cost less than $0.02 per hour to operate. As customers are acquired, instances are added and the system dynamically grows as the MSP’s business grows.
By utilizing individual Customer Instances, customers can be upgraded as needed according to a schedule that works for them. Logging is simpler as systems are completely segmented and systems are also more secure as a single customer’s data is isolated.
Welcome to the modern multi-tenant system.
Learn more about eZuce products for MSP's here!