IT leaders responsible for unified communications and collaboration (UCC) are still managing their services as commodities. That is what Irwin Lazar from Nemertes Research has concluded. Behind the issue, IT leaders are still focused on operational metrics such as mean time to repair rather...
By
Jerry Stabile |
April
28,
2016 |
Blog,
videoconferencing,
Visual collaboration,
business analytics,
business impact
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