Funny how things come full circle. My first experience with EF Hutton was as a young Systems Engineer working from the New York office of my first employer. I was managing a project to install new computer systems and software at 350 EF Hutton stock broker offices around the country. At the...
Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion.
What does the next generation contact center look like?
This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes: