More and more frequently we’re (eZuce) being asked to assist with implementing a communications system in ‘the cloud’. This typically means moving to a platform like Amazon Web Services (AWS) or Google Compute Engine. These systems all have quirks that you need to sort out. For instance, if you...

Since my most recent blog on Avaya’s Chapter 11 announcement, Avaya unveiled Zang Office and Zang Spaces at its ENGAGE conference in Las Vegas last week. Avaya's Zang offerings will compete with an array of other cloud base unified communications and collaboration solutions from the likes of...

What does the next generation contact center look like?

This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes:

Most companies are. Take Red Hat for example. The company’s business strategy is dependent on the constant innovation of its IT services. Not surprisingly, their global network services team is constantly looking for innovative ways to meet the needs of their internal customers as well, so...