Recently, one of our global enterprise clients was looking to unify their communications platform in their North American locations. They were contemplating transitioning from the open source sipXcom unified communications software to eZuce’s commercial Uniteme UC software. The enterprise...

We have all the communications tools we need... and then some. Desk phones, softphones, cell phones, chat clients, conference bridges and video collaboration are part of the tangled communications web that has been weaved for us.

What does the next generation contact center look like?

This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes:

Getting connected to your Virtual Meeting Room is Easy.

With the right video collaboration software attendees can choose their mode of communication depending on what's right for them at any given period of time. You can choose to make a voice call, chat  or video call from one team...