Multi-tenant Voice Solutions for the MSP space are expensive and complex systems to operate. They often go un-patched due to difficulty in scheduling upgrades with customers. Additionally it’s difficult to offer customer customizations and more often than not you’re offering just another...

More and more frequently we’re (eZuce) being asked to assist with implementing a communications system in ‘the cloud’. This typically means moving to a platform like Amazon Web Services (AWS) or Google Compute Engine. These systems all have quirks that you need to sort out. For instance, if you...

Team collaboration, APIs, communication platforms-as-a-Service (CPaaS) were all trending topics at this year’s Enterprise Connect 2017 conference in Orlando  (March 27-30).

There were an array of “workstream communication and collaboration” solutions on display from Cisco, Microsoft, Slack,...

On January 19th, Avaya filed for Chapter 11 bankruptcy protection. What is really interesting about the announcement is how the different media outlets are covering the story. It reminds me of this past presidential election and the partisan coverage of CNN, MSNBC, FOX, et al… In this case I...