IT leaders responsible for unified communications and collaboration (UCC) are still managing their services as commodities. That is what Irwin Lazar from Nemertes Research has concluded. Behind the issue, IT leaders are still focused on operational metrics such as mean time to repair rather...

About two weeks ago I attempted to have a video call with a potential business partner who insisted on using the Google Hangouts visual collaboration tool. After a few minutes and a frustrating struggle with the frozen image and the choppy voice quality we gave up. We texted each other and...

Getting connected to your Virtual Meeting Room is Easy.

With the right video collaboration software attendees can choose their mode of communication depending on what's right for them at any given period of time. You can choose to make a voice call, chat  or video call from one team...

The effective use of visual technology comes with practice and experience.

Here are six techniques to keep in mind for your next video conference:

1. Get framed

The first thing I tell a client is to understand how the camera’s distance affects the way you look to a viewer. If you position the...